Advance Music Terms and Conditions
Statutory Rights
Nothing in these Terms and Conditions shall affect your statutory rights under the
law of England.
Privacy Policy
When placing an order with AdvanceMusic.net, we need to collect certain information
to be able to place your order. This information is stored lawfully and in accordance
with the relevant data protection acts. All information held on our system is password
protected, and protected through SSL 128bit technology encryption.
We do not use any information given for marketing purposes without your consent.
If you are concerned about giving any personal details please contact us at info@AdvanceMusic.net
We will not share any of your personal information with outside parties except to
the extent necessary to complete your order.
From time to time we would like to eMail you to keep you up to date with any offers
or information. We may eMail you about discounts, promotions and new products. If
you decide that you wish not to receive such information contact us at info@AdvanceMusic.net
Prices
Prices and the availability of items are subject to change without notice.
We at Advance Music make every effort to ensure that all prices and technical information
is correct. In the unlikely event of an error, we cannot be held responsible for
any inaccuracies at any time. If there is any price increase caused by an error
on your order, we will notify you before processing your order.
All product prices include VAT where applicable. We are required by law to collect
VAT at UK rates on orders despatched to countries within the European Union.
NB The prices published on the Advance Music website (AdvanceMusic.net)
apply only to orders placed over the Internet. These prices may vary with our in-store
retail outlets.
Payment
You can pay for your purchases either by credit or debit card, or by placing the
goods on your Advance Music credit account, if you have one.
Credit accounts are normally only given to regular customers who represent companies
and institutions such as schools and colleges. For details, please contact us; info@AdvanceMusic.net
All orders placed on our website are accepted at our discretion; in some instances
where the value is high we may ask for proof of identity to be faxed through or
cash to be paid direct into our account.
If you choose to pay by credit card then the details of your card number will be
securely encrypted before they are transmitted over the Internet or stored on our
computers. This makes your card details completely undecipherable by anyone except
us.
We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided that
they are not swipe only.
Cards are not charged until the goods are ready for despatch and your order has
been checked.
In the event of a payment problem, if no attempt has been made by the customer to
resolve the problem, we reserve the right to cancel the order after 7 days.
Title to goods
Goods supplied by us remain our property until those goods have been paid for in
full. If payment is declined by your card issuer, you will be contacted.
In the event of the customer's insolvency Advance Music reserves the right to reclaim
goods for which full payment has not been made.
Deliveries
We endeavour to dispatch all orders which are in stock within 1-2 working days of
the order being placed. If you need delivery by a certain time please state this
on your order and we will let you know if we are unable to accept your order on
this basis.
Parcels are normally delivered by Royal Mail Service. The service type used will
depend upon the value of the product(s) purchased. We dispatch our orders using
one or more of the following services: Recorded Post or Special Delivery Service.
A signature may be required upon delivery to your address.
You are responsible for your order once the package arrives at the supplied delivery
address. We cannot be held responsible if the package/s goes missing once delivered.
If any goods are received faulty or damaged you must notify us within 7 days of
receiving them (via email or telephone) quoting your order reference.
We cannot be held responsible for goods that do not arrive with the customer due
to errors made by the customer when entering their address details. Please ensure
that you check all your details before confirming your order.
For more information on
deliveries, please click here.
Orders and Stock availability
All items offered on our website are subject to availability. If you do order an
item and it is out of stock we will notify you within 1 working day of your order
being placed. At that point we will advise you of the likely time scale of any delay,
you can then decide to either wait for the item to come in to stock, or cancel your
order.
We do at random select orders for security checks to help protect both you and us.
Our Customer Services may request that you provide us with proof of address and
/or proof of identification before your order can be processed. When this happens
we will contact you to request the information required.
When you pay for your order by credit or debit card we carry out checks or "authorisations"
with the card issuer for security reasons. Should any problems occur with the authorisation
of your card we will contact you with further details.
Fraud: In order to maintain customer security we carry out both
manual and electronic security checking on all orders, in certain circumstances
it may be necessary to contact you for further information. Note that your I.P address
will be taken on any order, this is for security reasons and will help protect against
fraudulent activity.
We reserve the right to cancel accounts and / or block incoming emails from any
nuisance or suspected fraudulent activity.
Website Accuracy
All pictures on our website are the best indication we can give of the original
item and are for illustration purposes only. From time to time the manufacturer
may make small changes to the design / specification of a product. Due to this Specifications
and/or colours of products may change without prior notice.
Products, prices and offers are only valid at the time they are published on our
website.
Security
We realise that the internet is based on trust so we make security our number one
priority. Our commitment to security is our number one priority and will remain
prominent for the future. Your credit card details are sent to our secure servers
whilst the order is processed. At no point are your credit card details sent over
an unsecured connection.
Complaints
If you have any complaint about our service, please contact us and ask to speak
to a Director. We will treat your complaint fairly and confidentially, and we will
endeavour to respond to all complaints within five working days.
Copyright
The web site design, underlying source code, software (including applets) are copyright
of One Degree Consulting Ltd.
All text, graphics, the selection and arrangement thereof, and all software compilations
and all other material on this Web site are copyright Advance Music, or their content
and technology providers. All rights reserved.
Permission is granted to copy and print portions of this Web site for the sole purpose
of placing an order with Advance Music. Any other use of materials on this Web site
without the prior written permission of Advance Music is strictly prohibited.
Governing Law
Your use of the Advance Music website and any purchase of any products using the
Advance Music website will be governed by English Law and will be deemed to have
occurred in the United Kingdom.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, ADVANCE MUSIC IS PROVIDING THIS WEB SITE
AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL)
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IN ADDITION, ADVANCE MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION
ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability
information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted
at law, neither Advance Music nor any of its affiliates, directors, employees or
other representatives will be liable for damages arising out of or in connection
with the use of this Web site. This is a comprehensive limitation of liability that
applies to all damages of any kind, including (without limitation) compensatory,
direct, indirect or consequential damages, loss of data, income or profit, loss
of or damage to property and claims of third parties.