Advance Music Terms and Conditions

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

Privacy Policy

When placing an order with AdvanceMusic.net, we need to collect certain information to be able to place your order. This information is stored lawfully and in accordance with the relevant data protection acts. All information held on our system is password protected, and protected through SSL 128bit technology encryption.

We do not use any information given for marketing purposes without your consent. If you are concerned about giving any personal details please contact us at info@AdvanceMusic.net

We will not share any of your personal information with outside parties except to the extent necessary to complete your order.

From time to time we would like to eMail you to keep you up to date with any offers or information. We may eMail you about discounts, promotions and new products. If you decide that you wish not to receive such information contact us at info@AdvanceMusic.net

Prices

Prices and the availability of items are subject to change without notice.

We at Advance Music make every effort to ensure that all prices and technical information is correct. In the unlikely event of an error, we cannot be held responsible for any inaccuracies at any time. If there is any price increase caused by an error on your order, we will notify you before processing your order.

All product prices include VAT where applicable. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union. 

NB The prices published on the Advance Music website (AdvanceMusic.net) apply only to orders placed over the Internet. These prices may vary with our in-store retail outlets.

Payment

You can pay for your purchases either by credit or debit card, or by placing the goods on your Advance Music credit account, if you have one.

Credit accounts are normally only given to regular customers who represent companies and institutions such as schools and colleges.  For details, please contact us; info@AdvanceMusic.net

All orders placed on our website are accepted at our discretion; in some instances where the value is high we may ask for proof of identity to be faxed through or cash to be paid direct into our account.

If you choose to pay by credit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us.

We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided that they are not swipe only.

Cards are not charged until the goods are ready for despatch and your order has been checked.

In the event of a payment problem, if no attempt has been made by the customer to resolve the problem, we reserve the right to cancel the order after 7 days.

Title to goods

Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, you will be contacted.

In the event of the customer's insolvency Advance Music reserves the right to reclaim goods for which full payment has not been made.

Deliveries

We endeavour to dispatch all orders which are in stock within 1-2 working days of the order being placed. If you need delivery by a certain time please state this on your order and we will let you know if we are unable to accept your order on this basis.

Parcels are normally delivered by Royal Mail Service. The service type used will depend upon the value of the product(s) purchased. We dispatch our orders using one or more of the following services: Recorded Post or Special Delivery Service. A signature may be required upon delivery to your address.

You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package/s goes missing once delivered. If any goods are received faulty or damaged you must notify us within 7 days of receiving them (via email or telephone) quoting your order reference.

We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order.

For more information on deliveries, please click here.

Orders and Stock availability

All items offered on our website are subject to availability. If you do order an item and it is out of stock we will notify you within 1 working day of your order being placed. At that point we will advise you of the likely time scale of any delay, you can then decide to either wait for the item to come in to stock, or cancel your order.

We do at random select orders for security checks to help protect both you and us. Our Customer Services may request that you provide us with proof of address and /or proof of identification before your order can be processed. When this happens we will contact you to request the information required.

When you pay for your order by credit or debit card we carry out checks or "authorisations" with the card issuer for security reasons. Should any problems occur with the authorisation of your card we will contact you with further details.

Fraud: In order to maintain customer security we carry out both manual and electronic security checking on all orders, in certain circumstances it may be necessary to contact you for further information. Note that your I.P address will be taken on any order, this is for security reasons and will help protect against fraudulent activity.

We reserve the right to cancel accounts and / or block incoming emails from any nuisance or suspected fraudulent activity.

Website Accuracy

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design / specification of a product. Due to this Specifications and/or colours of products may change without prior notice.

Products, prices and offers are only valid at the time they are published on our website.

Security

We realise that the internet is based on trust so we make security our number one priority. Our commitment to security is our number one priority and will remain prominent for the future. Your credit card details are sent to our secure servers whilst the order is processed. At no point are your credit card details sent over an unsecured connection.

Complaints

If you have any complaint about our service, please contact us and ask to speak to a Director. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

The web site design, underlying source code, software (including applets) are copyright of One Degree Consulting Ltd.

All text, graphics, the selection and arrangement thereof, and all software compilations and all other material on this Web site are copyright Advance Music, or their content and technology providers.  All rights reserved.

Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with Advance Music. Any other use of materials on this Web site without the prior written permission of Advance Music is strictly prohibited.

Governing Law

Your use of the Advance Music website and any purchase of any products using the Advance Music website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, ADVANCE MUSIC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ADVANCE MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Advance Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.